Hibagi Terms and Conditions – Know Your Rights

01 Acceptance of Terms

By accessing or using the hibagi platform at hibagi.com, registering an account, making a deposit, or participating in any game or promotion offered by hibagi, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.

These terms form a legally binding agreement between you and hibagi. If you do not agree with any part of these terms, you must not use the hibagi platform. Your continued use of hibagi after any update to these terms constitutes your acceptance of the revised version.

02 Eligibility

To register and use hibagi, you must meet all of the following requirements:

• You must be at least 18 years of age. Hibagi strictly enforces this requirement and will verify age as part of the account process.
• You must be accessing hibagi from a jurisdiction where online gaming is not prohibited by local law. It is your responsibility to determine whether your use of hibagi is lawful in your location.
• You must not be a current employee, contractor, or immediate family member of a hibagi employee.
• You must not have been previously excluded or banned from hibagi for any reason.
• You must be acting on your own behalf and not as an agent for any third party.

03 Account Registration

Each player may hold only one hibagi account. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. Duplicate accounts will be closed and any balances may be forfeited.

When registering, you must provide accurate and complete information. This includes your real name, date of birth, and valid contact details. Providing false information during registration is a breach of these terms and may result in immediate account closure.

Hibagi reserves the right to request identity verification documents at any time. This may include a government-issued photo ID, proof of address, or proof of payment method ownership. Failure to provide requested documents within a reasonable timeframe may result in account suspension and withdrawal holds.

You are responsible for maintaining the confidentiality of your hibagi login credentials. Any activity that occurs under your account is your responsibility. If you believe your account has been accessed without your authorisation, contact hibagi support immediately.

04 Deposits and Payments

Hibagi accepts deposits via bKash, Nagad, and Rocket. These are the primary payment methods available to players in Bangladesh. Additional payment options may be added or removed at hibagi's discretion.

• The minimum deposit amount is ৳100.
• Deposits are credited to your hibagi account balance within minutes of a successful transaction.
• All deposits must be made from a payment account that belongs to you. Deposits from third-party accounts are not permitted.
• Hibagi does not charge fees for deposits, but your payment provider may apply their own transaction fees.
• Hibagi reserves the right to refuse or reverse a deposit if it is suspected to be fraudulent or in violation of these terms.

If a deposit does not appear in your hibagi balance within 30 minutes, contact support with your transaction reference number. Do not attempt to make a duplicate deposit before confirming the status of the original transaction.

05 Withdrawals

Withdrawals from hibagi are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and protect player funds.

• The minimum withdrawal amount is ৳200.
• Withdrawals are typically processed within the same business day for verified accounts.
• Before your first withdrawal, hibagi may require identity verification. This is a standard procedure and is not a reflection of any suspicion regarding your account.
• Bonus funds cannot be withdrawn directly. Only winnings generated from wagering bonus funds — after meeting the applicable wagering requirements — are eligible for withdrawal.
• Hibagi reserves the right to delay or withhold a withdrawal pending investigation if there is reasonable suspicion of fraud, bonus abuse, or terms violation.

06 Bonuses and Promotions

Hibagi offers a range of bonuses and promotions, including a 100% welcome bonus on your first deposit. All bonuses are subject to the following general conditions, in addition to any specific terms stated at the point of claiming:

• Bonuses are available to eligible players only. Hibagi reserves the right to exclude any player from a promotion at its discretion.
• Each bonus offer may only be claimed once per player, per household, per device, and per IP address unless stated otherwise.
• All bonuses carry a wagering requirement that must be completed before any associated winnings can be withdrawn. The specific wagering multiplier is stated in each promotion's individual terms.
• Wagering requirements must be met within the validity period of the bonus. Expired bonuses and associated winnings will be removed from your account automatically.
• Hibagi reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Any attempt to exploit, manipulate, or abuse bonus offers — including through the use of multiple accounts, coordinated play, or irregular betting patterns — will result in bonus forfeiture and may lead to account suspension.

07 Game Rules and Fair Play

All games available on hibagi — including slots, live dealer tables, Texas Hold'em, Spirit Party, Gold Toad Fishing, and Arcade titles — operate according to their individual game rules. These rules are accessible within each game interface.

Hibagi is committed to fair play. Game outcomes are determined by certified random number generation systems. For Arcade games, hibagi uses a provably fair system that allows players to independently verify results using seed data provided before and after each round.

• Players must not use any software, tool, or method designed to gain an unfair advantage over other players or the platform.
• Collusion between players in any game mode is strictly prohibited.
• Any technical malfunction during a game round will be handled according to the specific game provider's malfunction policy. Hibagi's decision in such cases is final.
• Bets placed after a game round has concluded — due to latency or technical issues — may be voided at hibagi's discretion.

08 Prohibited Conduct

The following activities are strictly prohibited on the hibagi platform:

• Registering more than one account or assisting others in doing so.
• Using automated bots, scripts, or software to interact with hibagi games or systems.
• Attempting to reverse-engineer, hack, or interfere with hibagi's platform infrastructure.
• Using hibagi for any form of money laundering or financial fraud.
• Providing false identity information or impersonating another person.
• Harassing, threatening, or abusing hibagi staff or other players through any communication channel.
• Exploiting software bugs or errors for financial gain. Any such exploitation must be reported to support immediately. Winnings obtained through known bugs may be voided.
• Depositing funds obtained through illegal means.

Hibagi reserves the right to take any action it deems appropriate in response to prohibited conduct, including immediate account suspension, forfeiture of balances, and reporting to relevant authorities.

09 Account Suspension and Closure

Hibagi may suspend or close your account at any time if there is reasonable cause to believe that you have violated these terms. In cases of suspected fraud or criminal activity, hibagi may freeze your account balance pending investigation and cooperate with law enforcement as required.

You may close your hibagi account at any time by contacting support. Upon closure, any remaining real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to your registered payment method, subject to standard verification procedures.

• Accounts inactive for more than 12 consecutive months may be classified as dormant. Hibagi will attempt to contact you before applying any dormancy policy.
• Dormant accounts may be subject to an administrative fee as outlined in hibagi's dormancy policy, which will be communicated to you before any deduction is made.

10 Responsible Gaming

Hibagi is committed to promoting responsible gaming. We provide tools to help you stay in control of your gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available directly from your account settings.

If you believe your gaming is becoming harmful, we strongly encourage you to use these tools or contact our support team for assistance. Hibagi's self-exclusion option allows you to lock your account for a period of your choosing — from 24 hours to permanent exclusion.

During a self-exclusion period, you will not be able to deposit, play, or receive promotional communications from hibagi. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.

For more detailed information on hibagi's responsible gaming policies and available support resources, please visit our Responsible Gaming page.

11 Privacy and Data

Hibagi collects and processes personal data in accordance with its Privacy Policy. By using hibagi, you consent to the collection and use of your data as described in that policy. Your data is used to operate your account, process transactions, verify your identity, and improve the hibagi platform.

Hibagi will not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law. For full details on how hibagi handles your data, please read our Privacy Policy.

12 Limitation of Liability

Hibagi provides its platform on an "as is" basis. While we work hard to maintain uptime and service quality, hibagi does not guarantee uninterrupted access to the platform and is not liable for losses resulting from technical outages, maintenance periods, or circumstances beyond our reasonable control.

• Hibagi is not liable for any indirect, incidental, or consequential losses arising from your use of the platform.
• Hibagi's total liability to you in connection with any single incident shall not exceed the amount of your account balance at the time of the incident.
• Hibagi is not responsible for losses resulting from your failure to keep your account credentials secure.
• Game outcomes are final once confirmed by the game system. Hibagi is not liable for losses resulting from a player's misunderstanding of game rules.

13 Amendments to These Terms

Hibagi reserves the right to amend these Terms and Conditions at any time. When material changes are made, hibagi will notify registered players via the email address or contact details associated with their account. The updated terms will also be published on this page with a revised "last updated" date.

Your continued use of hibagi following the publication of updated terms constitutes your acceptance of those changes. If you do not agree with the updated terms, you must stop using hibagi and may request account closure by contacting support.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, hibagi's support team is available 24 hours a day, seven days a week.

• Live Chat: Available directly on the hibagi platform — typically under three minutes response time.
• Email: [email protected]

For responsible gaming support, account closure requests, or self-exclusion, please contact support directly and your request will be handled as a priority.